Terms and conditions

  1. Acceptance of terms of use

This document (together with the documents mentioned therein) establishes the general conditions which govern the use of this website www.razana.ma (hereinafter the “ Website ”) and the purchase of products on it. herein (hereinafter referred to as the “ Conditions ”).

We strongly advise you to carefully read the Conditions as well as our Personal Data and Cookies Charter (hereinafter, the “Privacy and Cookies Policy ”) before using this Website.

Each time you use this Website or place an order on it, you confirm that you are bound by the Terms and our Privacy and Cookies Policy. If you do not agree to the Terms and the Privacy and Cookies Policy please do not use this website.

These Conditions are governed by the applicable laws in force in Morocco.

If you have any questions regarding the Terms or the Privacy and Cookies Policy, you can contact us at the email address: macromasarl@gmail.com .

The contract concluded with RAZANA, as defined below, (hereinafter referred to as the “ Contract ”) may be executed, at your choice, in one of the languages ​​in which the Conditions are available on this site.

  1. Changes to the Terms and the Privacy and Cookies Policy

The Conditions as well as the Privacy and Cookies Policy are subject to change at any time. It is your responsibility to read them periodically, as the Conditions at the time of use of the website or conclusion of the Contract in question are those that apply.

  1. Information about us

The sale of products on this site is carried out under the name RAZANA by MACROMA, SARL, with share capital of 800,000 Dirhams, ICE 000199061000026, a company whose head office is located at 420, 1er Etg, Bd La Grande Ceinture, Ain Sebaa , 20200 Casablanca – Morocco, registered with the Casablanca Trade Register under number 256325, email address: macromasarl@gmail.com.

  1. Information about you and your visits to this website

Any information or personal information you provide to us will be treated in accordance with the Privacy and Cookies Policy. When you use this Website, you accept the processing of information and information and you confirm that all information and information provided is true and corresponds to reality.

  1. Confidentiality

All information you transmit to us is strictly confidential. We ask for your email address in order to contact you for information you have requested. All information transmitted is strictly reserved for the use of RAZANA. We do not share this information with any outside sources.

We guarantee the confidentiality of the data transmitted after your identification, in accordance with the provisions of Law no. 09-08 relating to the processing of personal data.

The processing of personal data subject to notification to the National Commission for the Control of the Protection of Personal Data (CNDP) Declaration under number No: D-CE-768/2022.

  1. Website Ownership

Visitors' use of the Website does not grant them any rights to this Website or its contents.

  1. Use of Our Website

When you use this website and place orders through it, you agree to the following:

  1. Use this Website only for legally valid inquiries and orders.
  2. Do not place false or fraudulent orders. If an order of this type can reasonably be considered to have been placed, we are entitled to cancel it and notify the relevant authorities.
  3. Provide us with your email address, postal address and/or other contact information truthfully and accurately. You also agree that we may use this information to contact you in connection with your order if necessary.

If you do not provide us with all the information we need, you cannot place your order.

When you place an order on this website, you represent that you are over 18 years of age and are legally authorized to enter into binding contracts.

  1. Availability of services

Delivery service for items offered on this Website is available in Morocco only.

  1. Formalization of the contract

To place an order, you must follow the online purchasing procedure and click on “Authorize payment”. You will then receive an email confirming receipt of your order (the “Order Confirmation”). You will be notified by email that the order is being shipped (the “Shipping Confirmation”). These Terms constitute a written agreement between us. An electronic receipt with your order details will also be attached to the Dispatch Confirmation (the “Electronic Receipt”).

Ordering an item online on the site implies full acceptance of these Conditions.

In accordance with the provisions of Law No. 31-08 on consumer protection, before validating your order, you have the opportunity to check the details of the proposed order and correct any errors.

In addition, in accordance with the provisions of Law No. 53-08 relating to the electronic exchange of legal data, the purchase order may be kept by us and by you as proof of the contractual links between the two parties.

In accordance with the provisions of Law No. 31-08 on consumer protection, following validation of your payment, a summary of the order is sent to the e-mail address indicated when placing the order.

  1. Product display errors

The Website attempts at all times to have an accurate and up-to-date display. However, some errors may be found there. The Website cannot guarantee that the products ordered will be available, or that some of their information is up to date.

If you notice that an error occurred when entering your personal data when registering as a user of this site, you can change them.

In any case, you will be able to correct errors relating to the personal data provided during the purchase process by contacting customer service at the email address macromasarl@gmail.com , as well as by exercising the right of rectification provided in our Privacy and Cookies Policy.

  1. Product availability

All product orders are subject to product availability. In this context, in the event of supply difficulties or stock shortages, we reserve the right to give you information on replacement products of equal or greater quality and value that you will be able to order. If you do not wish to order replacement products, we will refund any money you may have paid.

  1. Refusal to process an order

We reserve the right to withdraw any product from this Website at any time and to delete or edit any materials or content appearing on it. Although we always make every effort to process all orders, exceptional circumstances may require us to refuse to process an order after we have sent the Order Confirmation. We reserve the right to do so at any time.

We will not be liable to you or to any third party for the removal of any product from this Website, or for the removal or modification of any material or content appearing on this Website, or for -processing an order once we have sent the Order Confirmation.

  1. Delivery

Notwithstanding the clause above relating to the availability of the products and except in exceptional circumstances, we will endeavor to ship the order consisting of the product(s) appearing in each Delivery Confirmation on the date indicated in the Delivery Confirmation in question or, if no delivery date is indicated, within the estimated time indicated when choosing the delivery method and, in all cases within a maximum period of 30 days after the date of confirmation of the order.

In accordance with article 39 of law no. 31-08 enacting consumer protection measures, the delivery time cannot exceed 30 days.

However, unforeseen circumstances or the delivery area may cause delays.

If for any reason we are unable to meet the delivery date, we will notify you and give you the option to continue with the purchase, arrange a new delivery date or cancel the order by refunding you in full the amount paid.

For the purposes of these Conditions, “Delivery” is understood to have taken place or the order “delivered” as soon as you or a third party designated by you takes physical possession of the products, a circumstance confirmed by the signature of receipt of the order to the delivery address you provided.

  1. Inability to deliver

If we are unable to deliver your order, we will try to find a safe place to drop off your package. If we cannot find a safe location, your order will be returned to our warehouse.

We will also leave a note explaining where your order is and what to do to have it re-delivered. If you do not show up at the delivery location at the agreed time, we ask that you contact us to arrange delivery on another day.

If after 30 days from the date your order is available for delivery the order cannot be delivered for reasons not attributable to us, we will assume that you wish to cancel the Contract and the Contract will be terminated . Following termination of the Contract, we will refund all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the delivery method standard that we offer) without undue delay, and in any case within 15 days following the date on which this Agreement was terminated.

  1. Transmission of risks and ownership of products

The products will be your responsibility from the moment they are delivered to you as set out in the delivery clause above.

You will take possession of the products when we receive payment in full of all amounts due, including delivery costs, or at the time of Delivery, if this should take place at a later date.

  1. PRICE AND PAYMENT

The price of the Products will be as stated at all times on our website, unless there is an obvious error. Although we make every effort to ensure that prices shown on the Website are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will notify you as soon as possible and give you the option of confirming the order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and all amounts paid will be refunded in full.

We are not obliged to provide you with a product at a lower and incorrect price (even if we have sent you the Order Confirmation) if the error in the price is obvious and unmistakable and could reasonably be identified as such by you.

The prices indicated on the site include VAT but do not include delivery costs which are added to the total price indicated.

Prices may change at any time. However, unless otherwise stated above, changes will not affect orders for which we have sent an Order Confirmation.

At the time you authorize payment, you confirm that the credit card belongs to you or that you are the rightful holder of the electronic voucher.

Credit cards are subject to verification and authorization by the card issuing entity. If the entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we will not be able to enter into any Contract with you.

  1. Value added tax

In accordance with applicable rules and regulations in force, all purchases made through the Website are subject to Value Added Tax (VAT).

  1. Exchanges and returns policy

18.1. Legal right of withdrawal

If you enter into the Contract as a consumer, in accordance with article 36 of law no. 31-08 relating to consumer protection measures, you have the right to terminate the Contract, within 7 days, without having to indicate the reason.

The withdrawal period will expire 7 days after the date on which you, or a third party other than the carrier and designated by you, acquire physical possession of the products, or in the event that several products in an order are delivered separately, 7 days after the date on which you acquire, or a third party other than the carrier designated by you acquires, physical possession of the last product ordered in an order.

To exercise your right of withdrawal, you can inform RAZANA of your decision to terminate this Contract by an unequivocal declaration to the email address: macromasarl@gmail.com. To respect the withdrawal period, you simply need to send your communication concerning the exercise of your right of withdrawal before the expiry of this period.

18.2. Returns of defective products

If you believe that at the time of delivery the product is not as stipulated in the Contract, you must contact us immediately through our contact form providing details of the product and the damage incurred; you can also send us an email to macromasarl@gmail.com .

  1. Trademarks and Copyrights

All elements of the Website including, without limitation, texts, illustrations, photographs, images, are protected by copyright and belong to RAZANA and the company MACROMA SARL or to third parties acting as suppliers. Unless clearly stated exceptions, nothing on our site should be interpreted as granting you any right whatsoever to make use of the intellectual property of RAZANA, MACROMA SARL or its content suppliers.

Except for personal use for non-commercial purposes, it is prohibited to use, copy, modify, distribute, transmit, broadcast, represent, reproduce, transfer, publish, create new products, sell or exploit any information, product or service offered on the Website.

  1. Liability and waiver of liability, legal rights of the consumer

Unless expressly stated otherwise in these Terms, our liability with respect to any product acquired through the Website is strictly limited to the purchase price of such product.

  1. Events beyond our control

We will not be liable for any failure to comply with, or delay in complying with, any of our obligations under a Contract where events beyond our reasonable control (“Force Majeure”) are involved. origin.

Force Majeure includes any act, event, failure, omission or accident beyond our reasonable control, including, among other things, the following:

  1. Strike, blockade or other forms of protest.
  2. Civil unrest, revolt, invasion, terrorist attack or threat, pandemic, state of emergency, war (declared or not) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, collapse, epidemic or other natural disaster.
  1. Inability to use trains, ships, airplanes, motorized transport or other means of transportation, public or private.
  2. Inability to use public or private telecommunications systems.
  3. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  • Strike, breakdown or accident in maritime or river transport, postal transport or any other type of transport.

It is understood that our obligations arising from the Contracts are suspended for the period during which Force Majeure remains in force. In addition, we benefit from an extension of the deadline to fulfill these obligations for a duration equal to the duration of the Force Majeure event. We will provide all reasonable resources to bring the Force Majeure event to an end or to find a solution that enables us to fulfill our obligations under the Contract despite the Force Majeure Event.

  1. Our right to modify these Terms

We reserve the right to revise and modify these Terms at any time.

You are subject to the policies and Terms in effect at the time you use this Website or place each order, except where the law or action of governmental entities requires us to make retroactive changes to such policies, Terms or privacy policy. In this case, possible changes will also affect orders you have previously placed.